Order information
To start the return procedure, enter the required information.
Step 1 of 2 - items to return
Select all the items you want to return and indicate the reason for the return. Please note that only one free return per order via courier is allowed.
Select all the items you want to return and indicate the reason for the return. Please note that only one free return per order via courier is allowed.
${returnItems.length} Purchased To return
Amount to be refunded ${$filters.money(returnTotal*100)}
Make sure you have selected all the items you want to return. No further return requests can be made for this order.
Only one return per order is allowed.
Once the return is confirmed, you will receive the refund within 14 working days from the day the package arrives at our warehouse.
The refund will be made using the same payment method you used for the purchase:
Check the accuracy of the information entered before confirming the return.
Step 2 of 2 - summary and confirmation
Check the accuracy of the information entered before confirming the return.
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Color: ${item.color}
Size: ${item.title}
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Color: ${item.color}
Size: ${item.title}
- Subtotal ${$filters.money(returnTotal*100)}
- Cash on delivery fee Non-refundable
- Shipping Non-refundable
- Total ${$filters.money(returnTotal*100)}
Shipping and cash on delivery costs are non-refundable. You will receive a refund of the price paid for the product, net of any discounts or promotions applied.
You will be refunded using the payment method chosen for the purchase.
RETURN REQUESTED
Number ${returnId}
A breve riceverai una mail di conferma richiesta reso .
Il tuo reso verrà ritirato dal corriere allo stesso indirizzo di spedizione dell'ordine di andata.
Il reso sarà elaborato entro 5 giorni lavorativi dalla consegna del pacco.
Il rimborso avverrà nello stesso metodo di pagamento scelto per l’acquisto. Sarà contabilizzato in base alle tempistiche stabilite dal tuo istituto di credito. Se hai pagato con contrassegno, il rimborso avverrà tramite bonifico entro 14 giorni lavorativi dall’elaborazione del reso.
Per maggiori informazioni ti invitiamo a contattare il nostro customer care.
Error in return request
${error}Unfortunately, it was not possible to process the return request. We suggest you contact our customer care.