Step 1 of 2 - items to return
Select all the items you want to return and indicate the reason for the return. Please note that only one free return per order via courier is allowed.
Select all the items you want to return and indicate the reason for the return. Please note that only one free return per order via courier is allowed.
${returnItems.length} Purchased To return
Amount to be refunded ${$filters.money(returnTotal*100)}
Make sure you have selected all the items you want to return. No further return requests can be made for this order.
Only one return per order is allowed.
Once the return is confirmed, you will receive the refund within 14 working days from the day the package arrives at our warehouse.
The refund will be made using the same payment method you used for the purchase:
Check the accuracy of the information entered before confirming the return.
Step 2 of 2 - summary and confirmation
Check the accuracy of the information entered before confirming the return.
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Color: ${item.color}
Size: ${item.title}
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Color: ${item.color}
Size: ${item.title}
- Subtotal ${$filters.money(returnTotal*100)}
- Cash on delivery fee Non-refundable
- Shipping Non-refundable
- Total ${$filters.money(returnTotal*100)}
Shipping and cash on delivery costs are non-refundable. You will receive a refund of the price paid for the product, net of any discounts or promotions applied.
You will be refunded using the payment method chosen for the purchase.
RETURN REQUESTED
Number ${returnId}
- Prepare the package with all the items to be returned and the completed return form. Insert only the items declared in the request into the envelope: other items will not be refunded.
- Choose your preferred courier or postal service to ship the package. Remember that the shipping costs will be at your expense.
Ship to:
Katoen Natie Italia srl, Magazzino Teddy porta 9
Via della Conca, 3
26100
Cremona (CR)
Returns will be processed within 14 working days of the delivery date to our warehouses.
You’ll receive an acceptance email and the amount due will be refunded via the same method used to make the purchase.
Error in return request
${error}Unfortunately, it was not possible to process the return request. We suggest you contact our customer care.